Front Office Manager - The Bristol Belgrade

Belgrade, Serbia

The Front Office Manager will oversee all front office operations, ensuring the highest level of guest satisfaction and smooth daily operations. This role involves managing front desk staff, optimizing front office processes, and implementing pre-opening procedures. The ideal candidate will have a proven track record in front office management within the luxury hotel sector and pre-opening experience.


Key Responsibilities:

  • Oversee and manage all front office operations, including guest services, guest communication, and concierge services.
  • Ensure the highest levels of guest satisfaction by providing exceptional service and resolving any issues promptly.
  • Recruit, train, and mentor front office staff to maintain a high standard of professionalism and efficiency.
  • Implement and optimize front office systems such as Opera, FCS1, Canary, and ReviewPro.
  • Develop and execute standard operating procedures (SOPs) for the front office.
  • Coordinate with other departments to ensure seamless guest experiences.
  • Monitor and manage front office budgets and financial performance.
  • Prepare and present regular reports on front office performance to the executive team.


Qualifications:

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 5 years of experience in a front office management role, with at least 2 years in a leadership position.
  • Proven experience with international luxury hotel brands.
  • Pre-opening experience is highly desirable.
  • Proficiency in Opera, FCS1, Canary, and ReviewPro is beneficial.
  • Strong organizational and problem-solving skills.
  • Excellent communication and leadership abilities.
  • Ability to thrive in a fast-paced, dynamic environment.


What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to be part of a prestigious hotel opening.
  • Professional development and career growth opportunities.
  • A supportive and collaborative work environment.

Front Office Manager - The Bristol Belgrade

Job description

Front Office Manager - The Bristol Belgrade

Personal information