Spa Receptionist - The Bristol Belgrade

Belgrade, Serbia

Job Description: We are looking for a friendly, professional, and highly organized Spa Receptionist to join our team! As the first point of contact for our guests, the Spa Receptionist plays a key role in creating a welcoming and relaxing atmosphere while ensuring the smooth operation of our spa services.

Responsibilities:

  • Greet and welcome guests in a friendly and professional manner
  • Assist with booking spa appointments, ensuring efficient scheduling
  • Answer phone calls and respond to inquiries about treatments, services, and promotions
  • Provide information on available services, packages, and products
  • Process payments and maintain accurate records of transactions
  • Manage guest check-in and check-out efficiently
  • Ensure the spa’s front desk and waiting area are clean, organized, and inviting
  • Collaborate with other team members to ensure high levels of guest satisfaction
  • Maintain knowledge of all spa services, pricing, and current promotions
  • Handle guest complaints or concerns in a professional and courteous manner

Qualifications:

  • Previous experience in a receptionist or customer service role is an advantage, but not required (experience in hospitality or wellness is a plus)
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Ability to work in a fast-paced environment with a positive attitude
  • Basic computer skills (experience with booking systems is a plus)
  • Professional appearance and demeanor
  • A passion for wellness and spa services is a plus

Benefits:

  • Competitive salary and performance-based incentives.
  • Ongoing training and professional development opportunities.
  • A supportive and positive work environment.

Spa Receptionist - The Bristol Belgrade

Job description

Spa Receptionist - The Bristol Belgrade

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