Concierge - The Bristol Bol

Bol, Croatia

We are seeking a professional, proactive, and guest-focused Concierge to join the pre-opening team at The Bristol Bol. This role is central to delivering exceptional guest experiences, providing personalised assistance, and ensuring that every guest’s stay is seamless and memorable.

Key Responsibilities

  • Provide personalised assistance and services to guests, anticipating needs and exceeding expectations.
  • Handle guest requests, reservations, transportation, and local recommendations with professionalism and attention to detail.
  • Build and maintain strong relationships with local suppliers, restaurants, and service providers to ensure exclusive and high-quality experiences for guests.
  • Collaborate with other hotel departments to ensure smooth operations and seamless guest experiences.
  • Manage guest inquiries and resolve issues efficiently, maintaining a high standard of service and satisfaction.
  • Maintain accurate records of guest requests, reservations, and preferences.
  • Support pre-opening activities, including training, SOP implementation, and operational readiness.
  • Stay up to date with local attractions, events, and cultural offerings to provide informed recommendations.
  • Uphold the hotel’s luxury brand standards, policies, and procedures at all times.

Qualifications

  • Proven experience as a Concierge or Guest Relations Associate in luxury hospitality.
  • Experience with international luxury brands is highly desirable.
  • Excellent interpersonal, communication, and problem-solving skills.
  • Strong organisational skills and the ability to manage multiple requests simultaneously.
  • In-depth knowledge of local area, attractions, and services.
  • Proficiency with hotel PMS systems and Microsoft Office Suite.
  • Fluency in English and a Balkan language is required; additional languages are a plus.

What We Offer

  • Competitive salary and benefits package.
  • The opportunity to contribute to the pre-opening and launch of The Bristol Bol.
  • A dynamic, professional, and guest-focused work environment.
  • The chance to deliver exceptional luxury experiences and help define the hotel’s reputation.

Concierge - The Bristol Bol

Job description

Concierge - The Bristol Bol

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